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Media Statement 29 November 2017

Media Statement

Ashley and Martin wishes to respond to the media release issued by the Australian Competition and Consumer Commission (ACCC) today (November 29, 2017).

After extensive correspondence with the ACCC since June 2016, Ashley and Martin has listened to the concerns of the ACCC, and although Ashley and Martin did not agree with the ACCC’s concerns, it updated its patient contract terms in July 2017.

Since then, Ashley and Martin’s patients have had a seven day “opt out” period in their contracts which, to Ashley and Martin’s knowledge, is industry best practice in Australia.

Ashley and Martin has also contacted all patients who requested to cancel their Personal RealGROWTH Program contract since June 2014, to inform them about the new “opt out” contract clause, and to invite them to contact Ashley and Martin to obtain a refund if the “opt out” clause was in their contracts.

Importantly, the Personal RealGROWTH Program has been used to treat tens of thousands of people in Australia, New Zealand and Singapore since 1994.

The cost of the program ranges between $2,400 to $4,000 depending on the length and treatment required. Ashley and Martin also provides a full money back guarantee should the treatment not prove successful between eight to 12 months.

Clients are not required to pay the full cost of the Personal RealGROWTH Program up front, but rather, may choose to pay in monthly instalments.

Since 1964, Ashley and Martin has earned an enviable reputation for using the latest hair loss prevention technology and treatments with substantial success. The establishment of long-term relationships with patients has been pivotal to the company’s success.

For more information, please contact Kirsten Bruce from VIVA! Communications on
0401 717 566 / 02 9968 3741.