Money Back Guarantee

By “noticeable hair regrowth” we mean there should be a clear, visible improvement to your hair thickness. This is usually characterised by the reduction of scalp visibility, and an improvement to your hairline.

Depending on the stage of hair loss, we estimate that an individual typically regains around 30% – 50% of their hair before it’s noticed in the mirror. Of course, this is the minimum expectation. Review our client gallery for some examples of how much hair others have regrown through our treatments.

Assessing your hair regrowth to determine if it’s “noticeable” is a simple process of comparing photos of your scalp, before and after treatment.

Almost all Ashley & Martin clients undergoing a hair regrowth treatment are offered the Regrow Your Hair Guarantee. This guarantee is provided once it’s been determined that a hair regrowth program is suited to your condition. Generally speaking, this is anyone with a common hair loss condition such as alopecia areata or male / female pattern baldness, whose hair loss currently falls between Stage 2 (slight) to Stage 4 (severe).

Only those whose hair loss is too advanced (Stage 5 – 7), or not noticeable (Stage 1) wouldn’t be offered the guarantee. Likewise, those with less common hair loss conditions, such as hair loss caused by radiation, autoimmune conditions or traction alopecia, may not be suited to a hair regrowth program and wouldn’t be offered the guarantee. In these cases, our doctors and trichologists may suggest alternative treatment options that can help.

You will be offered the money back guarantee once we can confirm that our hair regrowth treatments are suitable for your hair loss condition. This will be provided to you as part of your hair loss treatment plan, after you have had your initial hair loss consultation.

Your consultant will arrange a full refund at your request if no new hair growth can be seen in your final check-up. Noticeable hair growth will be determined by comparing photos taken before and after the completion of your treatment.