Privacy Policy


This privacy policy applies to users of our website services. Ashley & Martin is legally bound by the National Privacy Principles in the Privacy Act 1988 (Cth) and is committed to complying with the obligations set out in the Act.

What Information is Collected?

If you contact us via email or website form over our website, Ashley & Martin will collect the personal details you submit on the form or email. Your details will only be disclosed or used for the purpose for which you have provided it and it will not be added to a mailing list without your consent. Ashley & Martin may also collect additional information including, but not limited to, the following:

* Name
* Address and delivery address should they differ
* Date of birth
* Telephone number(s)
* Occupation
* Treatment Provided
* Health Information

We will only collect Health Information from you where you expressly agree to provide us with this information.

What do we do with the Information?

Ashley & Martin will use such information for the primary purpose it was collected or a related purpose. We will not use the information for other purposes unless your consent is obtained or such use is otherwise permitted under the Privacy Act 1988 (Cth). We will not disclose such information to third parties for marketing purposes. Ashley & Martin may also use the information to inform you of recent developments in the treatments, articles or general information about changes within Ashley & Martin that may be relevant to you. If you do not wish to receive these communications, please contact us on 1300 30 4247 or email

Accurate, Up-To-Date Information & Access

Ashley & Martin will endeavour to ensure that the information it holds is accurate, complete and up-to-date. Should you want to obtain access to your information, either to verify its accuracy or amend any details, please contact us on 1300 30 4247 or email After we have received any changes to your information, we will take reasonable steps to correct the information so that it is accurate, complete and up-to-date.

Information Security

Ashley & Martin endeavours to ensure the personal information that we hold is protected from misuse, unauthorised access, modification or disclosure through the use of security measures.


When you click on links on our site that take you to third party websites, you will be subject to the third party’s privacy policies. While we support the protection of privacy on the Internet, Ashley & Martin cannot be responsible for the actions of any third-party websites. Ashley & Martin provides links for your convenience. We are not responsible for the sites to which the links are provided. Therefore, our privacy policy is no longer applicable once these links are accessed and you have departed our website.


Our website uses cookies to give you the best user experience. Cookies may be used in a variety of ways to enhance or personalise your online browsing experience. Cookies may be used to personalise your visits to our website, eliminate the need for you to repeatedly enter the same information, enable us to improve our content, reliability and functionality of our website, evaluate the effectiveness of the advertising and track website usage patterns. We also use cookies for remarketing as explained below.

Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

Third-Party Remarketing

When you visit our website with cookies enabled, we place a third party cookie supplied by Google, Facebook or other partners onto your browser. While this cookie is completely anonymous in that it doesn’t provide us or any third party with any personally identifiable information about you (e.g. your name or address), it does track certain things like how long you spent on our site, and which pages you did or didn’t visit.

This allows us to use Remarketing functionality to then deliver targeted advertising to you based on your behaviour whilst you were on our site. This advertising may be displayed to you as you browse other sites across the internet. This is possible because many websites participate in third-party advertising programmes, allowing them to use parts of their sites to display promotional messages from participating advertisers. You may also see our advertisements on sites directly owned or controlled by Google, such as YouTube, or on Facebook.

You can opt out of these cookies through setting browser preferences. Visit this website for instructions

For further information on Google and Facebook specifically, please see the below:

You may opt out of Google’s use of cookies for advertising at the following link:

To manage your Facebook preferences go to:

Data Collection for Enhanced Conversions

When you interact with our advertisements through Google Ads, we may collect certain personal information to improve the accuracy of our conversion tracking. This process, known as “Enhanced Conversions,” involves the collection of data such as your email address, and other relevant information you provide during the sales / conversion process. We collect this data to better attribute conversions to our advertising efforts and to optimize our campaigns for improved performance. The data collected for Enhanced Conversions is processed in a secure and encrypted manner by Google and is only used for the purpose of conversion tracking. We do not use this data for any other purpose, and it is not shared with any third parties beyond what is necessary for conversion tracking. By engaging with our advertisements and providing your personal information during the conversion process, you consent to the collection and use of your data for Enhanced Conversions as described in this privacy policy.

Google Analytics

We use Google Analytics™ and its Demographic and Interests reports to measure which pages on our site attract the most interest and to inform our content strategy so we can ensure we deliver the best quality content possible.

You can opt-out of Google Analytics by using the Google Analytics Opt-Out Browser Add-On.

Phone Calls

Ashley & Martin is determined to ensure you receive professional customer service and as such, please be advised that all calls are recorded for quality and training purposes. If you do not wish for this to occur, please inform the operator when calling or receiving calls from Ashley & Martin. All voice recordings are handled in accordance with the Privacy Act 1988 (Cth).


At times, whilst using Ashley & Martin services, you may be video recorded by way of CCTV. Ashley & Martin makes these recordings to assist with ensuring the safety of customers, Ashley & Martin staff and business partners, as well as ensuring you receive professional customer service. All video recordings are made and handled by Ashley & Martin in accordance with the Privacy Act 1988 (Cth)and any relevant legislation.

Changes to our Privacy Policy

We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our Website indicates your acceptance of those changes.

If you have any queries in relation to our privacy policy or request us to erase your information, please contact us by email at

If utilising Ashley & Martin services in New Zealand or Singapore, please refer to the privacy pages specific to those regions.