You have questions, we have answers

How to tell if your hair loss treatment is actually working

Does Ashley & Martin work?

How an Ashley & Martin treatment can regrow your hair.
  • In most cases, we guarantee success regrowing your hair. For more information and to check that you’re eligible for the money back guarantee, book a free hair loss assessment.

  • We treat hair loss at Ashley and Martin through a combination of medicated treatments, natural supplements and laser therapy. By combining different approaches, we can successfully treat everything that’s causing your hair loss. Hair transplant surgeries are not provided in-house but we’ll asses your hair loss condition and let you know if you are a good candidate for this procedure. Before undergoing a hair transplant surgery, it’s important to understand that it is not a permanent solution, and will require ongoing treatment to maintain.

  • There are many factors that can contribute to hair loss. To get the best results, we provide personalised treatments to address the root causes of your condition. This may include a combination of medications that block the hormones causing hair loss; topical solutions that stimulate hair follicles;  low-level laser therapy (LLLT) that uses red light therapy to stimulate the scalp; and natural supplements that ensures your body has the essential nutrients it needs to grow more hair.

  • Our treatments work best on hair loss characterised by a receding hairline and / or  thinning hair on the crown. However, results can vary depending on the underlying causes and the stage of hair loss. Book a free hair loss assessment to find out if you can regrow your hair.

  • Yes, we provide specialised treatments for women suffering from hair loss or who just want to grow thicker hair.

  • We typically provide treatments for men and women from the age of 18. Those as young as 16 may book a consultation if they attend with a parent or legal guardian, but will only receive treatment at the discretion of the doctor.

  • No, you won’t lose hair while being treated. However, for some, it might appear that way in the early stages. This is the result of follicles transitioning from the resting phase to the growth phase. As your new, stronger hair grows, it can replace older strands that are longer in length. But in time your new hair will continue to grow in length to give you a much fuller, thicker head of hair. And of course, if you do experience any negative side-effects at all, a core benefit of our services is your doctor who will be there to closely manage your treatment and maximise hair regrowth results.

  • Our treatments are designed for the long-term to help people regrow and maintain their hair. That said, some medications that improve the blood flow to the hair follicles may also increase the rate of growth. To get the results you are looking for, we recommend that you book a free hair loss assessment.

  • We’ve had a lot of success treating women’s hair loss from polycystic ovary syndrome (PCOS). But the results you can expect will depend on the specifics of your hair loss condition. To get the right medical advice and see how we can help book a free consultation.

  • The amount of time it takes to regrow hair varies depending on the underlying causes of hair loss, the severity of hair loss, and the specific treatment being used. But in general, results can be seen after 4-6 months of treatment with the full effects of regrowth achieved after 24 months.

  • Some treatments provided by Ashley and Martin can help to thicken hair by promoting hair growth and increasing hair follicle size. These treatments also help improve the overall appearance of hair by increasing hair density and thickness.

  • If you no longer have any remaining hair follicles, our treatments will not be effective in restoring your hair to its previous density. However, it’s important to note that there are other treatment options available for those with advanced hair loss, such as hair transplant surgery, scalp micropigmentation, or hair systems.

  • As a medical practice operating under Therapeutic Goods Administration (TGA) guidelines, we are unable list our medications. But what we can say is that we take a holistic approach to treating hair loss and unlike other clinics, don’t rely on any one approach or medication. Instead we find the right combination of treatments that will work best for you.

What are the risks of treatment?

What you should know about potential side effects and our safety standards.
  • As Australasia’s largest hair care clinic, we embrace our responsibility to do the right thing. This includes working hard to reduce our environmental impact and ensure our products are ethically sourced and cruelty free. Some recent wins include transitioning from plastic shampoo and conditioner bottles to a renewable bio-material.

  • All our treatments are safe and non-invasive. Our doctors monitor your progress throughout your treatment to manage any reactions and to give you the best results regrowing your hair.

  • Allergic reactions and side effects are highly unlikely but can vary depending on the individual and their treatment. One of the key benefits of our monitored, complete care plans is that, should you experience any negative symptoms, our doctors will adjust your treatment so you can feel good as you get the best hair regrowth results.

  • Simply contact your local clinic and your doctor will adjust your treatment to manage any negative symptoms and allergic reactions.

How much does Ashley & Martin treatment cost?

Pricing information and what to expect.
  • Treatment costs do vary depending on the method of your treatment, and how much help you need.

    What’s included:

    • Regrow Your Hair Guarantee (For all eligible clients)
    • Personalised Treatment
    • Optimised results
    • Monitored for safety

    For detailed pricing and a recommended treatment plan, book your free hair loss assessment.

  • We provide a variety of payment plans to suit all budgets. Just speak to our friendly staff when you come in for your first consultation.

  • Doctor appointments are covered by Medicare but our treatment program isn’t.

    If your private insurance fund covers cosmetic treatments, we will help you claim by providing itemised invoices.

  • Yes. If you refer someone and they sign up, you’ll get $300 off your next enrolment. Patient referrals can be made online at via the patient portal. For full details, please speak to your consultant.

  • If for any reason you have a change of heart after signing up with Ashley & Martin, you have a seven-day cooling off period to cancel. You will also be able to cancel at any time after this for medical reasons. Of course, you can also cancel later, but if it’s for a non-medical reason you would be required to pay for treatment provided to that point. For full details, it is important that you refer to the terms and conditions of your treatment.

What do I need to do to regrow my hair?

How to book an appointment with Ashley & Martin and manage your hair restoration journey
  • Click here to book your free consultation. Once you enter your information, we’ll have your local clinic reach out to you to arrange a good time for your hair loss assessment. Or you can call us during business hours on 1800 304 247.

  • Yes, online appointments are available for those who can’t make it to one of our 15 clinics Australia-wide. Just select the “Remote” option as your preferred clinic when booking online.

  • Regular check-ups help us ensure you maximise your hair regrowth and are a key benefit of our treatments. We recommend these take place at 1, 4, 8 and 12 month periods. But of course, you don’t need to visit the clinic if you don’t want to, and we can offer some self-managed programs too.

  • Yes, under our Regrow Your Hair Guarantee, if you don’t receive a noticeable amount of hair regrowth after completing your Ashley & Martin hair loss treatment, we’ll give you a full refund. This guarantee is provided to most Ashley & Martin clients with Stage 2 (slight) to Stage 4 (severe) hair loss.

    Almost all Ashley & Martin clients undergoing a hair regrowth treatment are offered the Regrow Your Hair Guarantee. This guarantee is provided once it’s been determined that a hair regrowth program is suited to your condition. Generally speaking, this is anyone with a common hair loss condition such as alopecia or male / female pattern baldness, whose hair loss currently falls between Stage 2 (slight) to Stage 4 (severe).

    Only those whose hair loss is too advanced (Stage 5 – 7), or not noticeable (Stage 1) wouldn’t be offered the guarantee. Likewise, those with less common hair loss conditions, such as hair loss caused by radiation, autoimmune conditions or traction alopecia, may not be suited to a hair regrowth program and wouldn’t be offered the guarantee. In these cases, our doctors and trichologists may suggest alternative treatment options that can help.